A link to set a new password will be sent to your email address.
1) Information we collect
A) Information you provide
When you place an order, create an account, contact us, or submit content, we may collect:
•Order & checkout details: name, billing/shipping address, email, phone number, items purchased, sizes, totals, and order notes
•Account details (if you create an account): name, email, username, password (stored in encrypted/hashed form), address book, and order history
•Customer support communications: messages, photos, and details you send us
•Reviews/comments (if enabled): information you submit and related technical data
B) Information collected automatically
When you browse the Site, we may collect:
•Device & usage data: IP address, browser type, device identifiers, pages viewed, actions taken, referring pages, and timestamps
•Approximate location (based on IP) for tax/shipping calculations (when enabled)
•Cookies & similar technologies for essential store functions and, where enabled, analytics/marketing
C) Information from third parties
We may receive limited information from:
•Payment processors ( Stripe | PayPal | Square | etc.) such as payment confirmation and limited identifiers needed to complete transactions. We typically do not store full card numbers.
•Shipping carriers for delivery status and tracking updates
•Analytics/advertising providers (if enabled) for performance and attribution signals
⸻
2) How we use your information
We use personal information to:
•Process orders, payments, shipping, and returns/store credit
•Send transactional communications (order confirmations, shipping updates, service messages)
•Provide customer support
•Create and manage your account (if you choose)
•Prevent fraud, abuse, and security incidents
•Improve the Site/store performance (analytics, troubleshooting, testing)
•Comply with legal, tax, and accounting obligations
•Send marketing communications only if you opt in (unsubscribe anytime)
⸻
3) Platform cookie details (optional)
If your store is powered by WooCommerce, the platform may set cookies with names similar to:
•woocommerce_cart_hash
•woocommerce_items_in_cart
•wp_woocommerce_session_*
•wordpress_logged_in_*
•comment_author_* (only if comments are enabled and you opt in)
You can control cookies through your browser settings. Disabling cookies may prevent cart/checkout from working properly.
⸻
4) Comments (if enabled)
When visitors leave comments, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent to help spam detection.
If you use Gravatar, an anonymized string (hash) of your email address may be provided to Gravatar to check whether you have a profile. After approval, your profile picture may be visible publicly in the context of your comment.
⸻
5) Media uploads (if enabled)
If you upload images to the Site, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract that data.
⸻
6) Embedded content from other websites
Pages on this Site may include embedded content (e.g., videos, images, posts). Embedded content behaves as if you visited that other website and may collect data, use cookies, and track your interaction—especially if you are logged into that third-party platform.
⸻
7) Who we share your information with
We share personal information only as needed to operate the store, including with:
•Payment processors (to process payments): [list your provider(s)]
•Shipping carriers and logistics providers (to deliver orders and provide tracking): [USPS/UPS/FedEx/DHL/etc.]
•Website/hosting and infrastructure providers (hosting, security, backups): [Hostinger/Cloudflare/etc.]
•Email service providers (sending order emails and support replies): [Google Workspace/Mailchimp/Klaviyo/MailPoet/etc.]
•Fraud prevention/security tools (if used): [replace if used]
•Professional advisors (accounting/legal) when necessary
•Authorities if required by law or to protect rights and safety
Password resets: If you request a password reset, your IP address may be included in the reset email for security purposes.
We do not sell personal information in the conventional sense. If you enable certain advertising features, some jurisdictions may treat that as “sharing” for targeted advertising; you may have the right to opt out where applicable.
⸻
8) How long we retain your information
We retain personal information as long as needed to:
•Provide services and support
•Maintain business records (orders, invoices, taxes, accounting)
•Prevent fraud and enforce policies
•Resolve disputes and protect the Site and customers
Comments (if enabled): comments and metadata may be retained indefinitely.
Orders: order records are typically retained for legal/accounting requirements.
Accounts: you can edit or request deletion of certain account data, but we may retain some records for legal/tax/security purposes even if the account is closed.
⸻
9) Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.
⸻
10) Your rights and choices
Depending on where you live, you may have rights to:
•Request access to the personal data we hold about you
•Request correction of inaccurate information
•Request deletion (subject to legal/operational retention needs)
•Opt out of marketing emails (unsubscribe link or by contacting us)
•Opt out of certain targeted advertising/analytics (where applicable)
To make a request, email: info@novavogue.store
We may verify your identity before completing certain requests.
⸻
11) International visitors
If you access the Site from outside the United States, your information may be processed and stored in countries where we or our service providers operate. By using the Site, you understand your information may be transferred internationally.
Visitor comments (if enabled) may be checked through automated spam detection services.
⸻
12) Children’s privacy
The Site is not intended for children under 13 (or under the age required by your local law). We do not knowingly collect personal information from children.
⸻
13) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
